A diverse range of devices, operating systems and email clients are used across Streem's customer base to access the platform, reports, alerts and downloads. To maximise compatibility across your organisation and provide the best possible experience, we strongly encourage you to consult your IT team on the following activities.
Streem uses emails as the main external communication channel for features such as reports or realtime alerts. To ensure emails are successfully delivered to recipients we recommend the following:
Emails from Streem originate from @streem.com.au, usually from noreply@streem.com.au. This domain and email address should be added as a safe sender. The instruction for this varies depending on the email server.
Emails from Streem originate from a dedicated IP address (159.135.239.247). We recommend that this is whitelisted.
For large distribution lists (greater than 100 recipients), we strongly recommend customers set up their own distribution lists.
Content Access
Streem uses a combination of Netlify, Amazon Web Services and Google Cloud to deliver the platform to its customers. It’s usually not necessary, however we recommend the following (sub-)domains be allowed within the customer’s web proxy/firewall settings:
*.streem.com.au
storage.googleapis.com (mp3, mp4, pdf)
*.amazonaws.com (mp4, aac, pdf)
Support Access (Optional)
Streem uses Intercom (https://www.intercom.com/) to allow realtime support for clients. Optionally, we recommend the following domains are whitelisted in the firewall. If these are blocked, support will be limited to emails and phones.
* .intercom.io
* .intercomcdn.com
Desktop
Streem is delivered through an online platform. The following browser requirements are recommended to ensure the best experience possible.
Minimum: Internet Explorer 11, Microsoft Edge
Recommended: Google Chrome, Mozilla Firefox
Mobile Applications
In addition to the desktop experience, Streem offers both an iOS and Android app.
Minimum required versions are Android 7 and iOS 12
For iPad and tablet devices, we recommend using the web platform at https://app.streem.com.au.
Common Issues
I’m unable to see images in emails from Streem
For Outlook, click on download pictures and enable this feature. Add the domain @streem.com.au to your safe senders list.
For Gmail, click on ‘Always display images from noreply@streem.com.au’
I’m experiencing difficulties opening links in emails from Streem
If your organisation uses Microsoft Office 365 for email with Advanced Threat Protection (ATP), in particular the Safe Links feature, your IT department can set up a rule to skip scanning links in emails from Streem's IP address (159.135.239.247):
Create a new mail flow rule.
Click more options.
Apply this rule if….Senders IP address is in the range…159.135.239.247
Do the following…Set the message header… X-MS-Exchange-Organization-SkipSafeLinksProcessing = 1
More information about Safe Links policies can be accessed here:
https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/set-up-safe-links-policies?view=o365-worldwide
Unable to play video or radio clips
Usually when this occurs it is due to a restriction in the firewall. To troubleshoot the issue:
If on a mobile device and on wifi, disable the wifi, ensure low powered mode is disabled and attempt to access the item again.
Ensure that the firewall allows downloading assets from both S3 and Google File Storage
If unresolved, please email account-managers@streem.com.au for further support.