With instances of novel coronavirus (COVID-19) diagnoses increasing globally, Streem is releasing information on its business continuity plan. First and foremost, we are committed to ensuring the safety of our staff and the continuing operation of our platform. Importantly, all of Streem’s key staff (Account Management, reporting/editorial, engineering and management) are based in Australia (Sydney and Melbourne) and we have no reliance on overseas markets, staff or countries heavily impacted by the outbreak of COVID-19.

Staff
As a precaution, we are taking a number of steps internally around staff (including a rotating 14 day remote working roster, team splitting/segmentation, social distancing/Work-from-Home [WFH] in the event of suspected exposure) and technology continuity planning (enabling remote staff access and continuing information flows when needed). Any staff member travelling to or transiting through a country on the federal government’s ‘Travel restrictions’ list will be required to isolate for a period of 14 days after their return to Australia. 

Technology and Platform
All technology and platform infrastructure exists in the cloud and our engineering can be carried out from anywhere in the world, if and when required. Our Sydney-based engineering team have the ability to continue providing services remotely if needed. For added redundancy, Streem’s London, UK office adds a further layer of staffing redundancy to ensure continuity of service, including Account Management and editorial services.

Streem will continue to monitor and be directed by the Federal Government’s advice in relation to best practice, backed by our continuity planning as outlined above. Our location of staff and technology in Australia, particularly in relation to Account Management and editorial (Daily Email Report curation) provides substantial security and comfort for customers around this ongoing issue.

Thanks

Keith Forbes
COO & Commercial Director

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